Terms

Last updated 16 October 2026

These are the terms you agree to when you use Bear & Birdie. We have tried to write them the way we would say them out loud.

The studio

Bear & Birdie makes portraits of pets from photographs you provide, using generative models. Each portrait is made to order and is a new picture — an interpretation, not a retouched copy of your photograph. Results vary, which is why the first try on each studio is free.

Your account

You need an account to make anything. Keep your sign-in to yourself; what happens on your account is your responsibility. You must be at least 16.

Your photographs

You keep every right you already had in the photographs you upload. By uploading, you give us permission to use them for one purpose: making the portraits you asked for, and storing them in your library so you can come back to them. Nothing more.

Upload only photographs you are entitled to use. Please do not upload pictures of people, anything unlawful, or anything you do not have the right to hand us.

Your portraits

The portraits the studio makes for you are yours to keep in your library and to share, including commercially. In the app they are shown at screen size, and pictures you share or save from the app carry our mark if you choose.

The high-res file. The full-resolution original of a portrait, without any mark, is its high-res file. It comes free with any print of that portrait, is included in memberships, or can be unlocked with treats. Once you have it, it is yours to keep and print anywhere. Portraits made before 16 October 2026 keep their file free. We do not show one customer’s pictures to another customer.

Us showing your pictures

We would like to show off the portraits made here — in Bear & Birdie’s own advertising and in the albums and examples on this website. By using the studio you allow us to do that with the pictures you create, unless you tell us not to. You can turn this off at any time on your profile, and we will stop using your pictures going forward. Customers in the UK and the European Union are set to “do not use” by default and can opt in if they wish. This permission is only ever about Bear & Birdie’s own marketing of the studio; we never sell your pictures or hand them to anyone else for their advertising.

Treats

• Treats are studio credit, sold in packs. They are not money and not a currency — they buy pictures and files here and nowhere else. What everything costs in treats is shown before you spend them.
• Treats you buy do not expire and have no cash value. We do not convert them back into money.
• Membership treats roll over for two weeks. Treats that come with a membership period stay usable for two weeks after that period ends, then expire. Membership treats are always spent before the treats you bought.
• A failed generation returns its treats automatically. If the studio takes your treats and gives you nothing, that is our mistake, not your loss.
• Automatic top-up is optional. If you switch it on, we buy the same pack again with your saved card when your balance runs low, and you can switch it off at any time on your treats page.

Memberships

• Shown per week, billed every four weeks. A membership is paid in advance for four weeks at a time and renews until you cancel. Cancelling stops the next renewal; you keep everything until the end of the period you paid for.
• What a period includes — treats, high-res files, clonings and the print discount — is listed on the treats page and belongs to that period. If a renewal payment fails, the perks pause until it goes through.

Prints and books

Physical pieces are made to order. We will tell you what shipping costs before you pay. If something arrives damaged or wrong, tell us and we will remake it or refund it.

Refunds

Unused treats can be refunded within 14 days of purchase — write to us. Treats already spent on portraits are not refundable, because the work was done. Damaged or incorrect physical pieces are always put right.

What we ask

Do not try to break the studio, resell access to it, or use it to make anything unlawful. We may suspend an account that does. If we ever close your account without cause, you get your unused treats back.

The honest limits

We look after your pictures carefully — they are stored privately and backed up nightly — but no service is perfect, and Bear & Birdie is offered as it is. If something goes wrong on our side, what we owe you is limited to what you paid us. Keep your own copies of pictures that matter to you.

Changes

If these terms change we will change the date at the top, and tell you by email when the change matters.

See also our Privacy page.